Email contact@korincollection.com. We aim to reply within 24 hours on business days.
Monday - Friday, 11am - 8pm SGT. For urgent matters, add "Urgent" in the email subject.
Yes, use the live chat at the bottom right during 11am - 8pm SGT, Mon–Fri.
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay via our encrypted gateway.
Immediately at checkout. Subscriptions bill on the same date each cycle until paused or cancelled.
Yes, we do not store full card details. Processing is handled by our secure payment partners.
One method per order. You can update your method before purchase or for future orders in your account.
Standard shipping takes 2–5 business days within Singapore. Express options (1–2 business days) are available at checkout. Orders placed before 2 PM SGT ship the same day.
We ship to the United States, Canada, United Kingdom, Australia, and select European countries (typically 7–14 business days). Duties and taxes may apply and are paid by the recipient.
You will receive a shipping email with tracking. You can also view status in your account.
Free standard shipping on Singapore orders over $60. Otherwise, Express delivery is $3.00, and next day shipping is $5.00. International rates vary.
If your order has not shipped, email contact@korincollection.com with your order number and the updated address. We cannot change addresses after dispatch.
Receive Korin on your chosen frequency (monthly, every 2 months, or quarterly), save 15%, and manage anytime from your account.
Yes, change products, adjust frequency, skip deliveries, or cancel anytime.
On the same date each cycle. We’ll email a reminder 3 days in advance.
Yes, pause up to 3 months and reactivate anytime.
Cancel anytime with no fees. You’ll receive products until the current billing period ends.
Recyclable materials, clean & cruelty-free formulas, responsible suppliers; working toward carbon-neutral shipping by 2025.
We use glass bottles and paper-based packaging to reduce plastics; most materials are recyclable.
Our thick, durable glass is designed for normal handling. Please handle with care.
Yes, follow local guidelines.
Yes. We’re cruelty-free and working toward full vegan certification.
Launching in 2026. Join our email list for updates.
We avoid common irritants (sulfates, parabens, synthetic fragrance). Patch-test first if sensitive.
36 months from production. Check expiry on bottle/box.
30-day returns. Items should be in original condition with ≥50% remaining for refund or exchange.
Email contact@korincollection.com or use your account. We’ll send a prepaid label.
Processed 3–5 business days after we receive your return; funds appear in 5–10 business days depending on bank.
Email us with photos/description and we’ll replace it at no cost and provide a prepaid return label.
Yes—volume discounts start at 25+ units (10–25% depending on quantity). Contact contact@korincollection.com.
We can create branded sets for events, staff appreciation, or clients. Minimum 50 sets.
Standard bulk ships in 5–7 business days. Custom branding needs 2–3 weeks. For 500+ units or rush, contact us.
Still have questions? We're here to help and would love to hear from you.
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