Payment
What payment methods do you accept?
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay via our encrypted gateway.
When will I be charged?
Immediately at checkout. Subscriptions bill on the same date each cycle until paused or cancelled.
Is my payment information secure?
Yes, we do not store full card details. Processing is handled by our secure payment partners.
Can I use multiple payment methods?
One method per order. You can update your method before purchase or for future orders in your account.
Shipping & Delivery
How long does shipping take?
Within Singapore, orders arrive in 1 to 3 days. Orders placed before 2pm SGT ship the same day.
Do you ship internationally?
Yes, to Malaysia and Canada. Orders usually arrive in 5 to 9 days. Any duties or taxes are paid by the recipient.
How can I track my order?
You will receive a shipping email with tracking. You can also view status in your account.
What are your shipping costs?
Singapore: S$3.50, free on orders of S$50 and above (2 bottles qualify). Malaysia: S$5. Canada: CAD 39.90.
Can I change my shipping address after placing an order?
If your order has not shipped, email contact@korincollection.com with your order number and the updated address. We cannot change addresses after dispatch.
Subscription
How does the subscription work?
Subscribe and save 8%. Choose a delivery every 2, 3, 5, 6 or 8 months, and manage it anytime from your account.
Can I change my subscription?
Yes, change products, adjust frequency, skip deliveries, or cancel anytime.
When will I be charged?
On the same date each cycle. We’ll email a reminder 3 days in advance.
Can I pause my subscription?
Yes, pause up to 3 months and reactivate anytime.
What if I cancel?
Cancel anytime with no fees. You’ll receive products until the current billing period ends.
Sustainability
What is Korin doing for the environment?
We try to use recyclable materials where possible, clean & cruelty-free formulas and responsible suppliers.
Reduce environmental impact?
We use glass bottles and paper-based packaging to reduce plastics; most materials are recyclable.
Will the glass break easily?
Our thick, durable glass is designed for normal handling. Please handle with care.
Is packaging recyclable?
Yes, follow local guidelines.
Refill program?
Not available yet. Join our email list and we'll let you know when it is.
Product & Advice
Suitable for sensitive skin?
We avoid common irritants (sulfates, parabens, synthetic fragrance). Patch-test first if sensitive.
Shelf life?
36 months from production. Check expiry on bottle/box.
Returns & Refunds
Return policy?
We offer a 30-day satisfaction guarantee. If the serum isn't working for your skin, or in the rare case it causes irritation, email us within 30 days of delivery and we'll arrange a refund. Refunds aren't available for a change of mind. See our Refund policy.
Refund timing?
We refund within 3 to 5 business days of receiving the bottle. Your bank may take another 5 to 10 business days.
Damaged/incorrect item?
Email us with photos/description and we’ll replace it at no cost and provide a prepaid return label.
Corporate/Bulk Orders
Custom gift sets?
We can create branded sets for events, staff appreciation, or clients. Minimum 50 sets.
Lead time?
Standard bulk orders ship in 5 to 7 business days. Custom branding takes 2 to 3 weeks. For 500+ units or rush, contact us.
